Will our employees have a great experience — every time, everywhere?
It is not just what we do, but how we do it. We consistently outperform the competition in industry surveys that track integrity, responsiveness, quality service to transferees, service recovery and trustworthiness.
Our Relocation Counselors are trained and experienced in the delivery of US domestic, cross border and assignment management services across the world. A dedicated Relocation Counselor will be the “close friend” and advocate of your employee throughout the move and will educate, guide and coordinate the services needed.
The Relocation Counselor will develop an individualized move plan and create a cost estimate for your decision making. This advocate will also set checkpoints and verify that critical timelines and service levels are met. A team of experts adds the support required to make sure your employee has a delightful experience.
We have chosen to place Client Program Managers in key areas across the world in order to provide an extra level of service for you and your employees. Covering all time zones, these specialists work closely with the service team and you to make relocations and assignments go substantially smoother. The variables that sometimes occur and disrupt the experience are quickly dealt with by these experts in the local area.
Each employee has private access to a custom designed portal through my my smooth connection® web tools. This houses policy and benefits, suppliers, country information and expense history and submission capability. Our clients can access InformAgilitySM business analytics to track the status and cost of each and every move in real time. This gives them peace of mind because they know what is happening across the world.
Client satisfaction, processes and accountabilities are consistently monitored by the PLUS team. This assures that we maintain the quality and flexibility required to get your employees settled and productive as quickly as you need them — every time, everywhere.
