We successfully develop and manage fully outsourced relocation global mobility programs throughout all countries of the world. The key to providing our highly successful programs is having the right people on staff to act as an extension of the client’s culture and aligning our services with the most qualified and respected vendor partners throughout the world.
We offer our clients a complete menu of services for any type of international assignment or relocation. Our International Service Programs include comprehensive departure/destination services, attentive on-assignment support, and proactive repatriation/new assignment services. Our approach to global service delivery is the alignment of our company and clients with the industry’s leading global service partners who subscribe to our client-focused philosophy. On-the-ground support is offered throughout the global business centers in which our clients have a presence.
dedicated counselors
Our Global Relocation Counselors are trained and experienced in the delivery of cross border transfers, and expatriate assignment management services across the world. A dedicated Relocation Counselor will be the “close friend” and advocate of your employee throughout the move. They will educate, guide, and coordinate the services needed.
The Relocation Counselor will develop an individualized move plan and create a cost estimate for your decision making. This advocate will also set checkpoints and verify that critical timelines and service levels are met. A team of experts add the support required to make sure your employee has a delightful experience.
local presence
We have chosen to place Client Program Managers in key regions across the world in order to provide an extra level of service and support for you and your employees. Covering all time zones, these specialists work closely with the service team and you to make relocations and assignments go substantially smoother. The variables that sometimes occur and disrupt the experience are quickly dealt with by these experts in the local area.
technical support
Each employee has private access to their own custom designed my smooth connection® web portal. This houses their specific policy & benefit documents, supplier information & updates, country information & expense history and submission capability.
With our InformAgilitySM business analytics system, our clients can access a personalized web portal to track the status and cost of each and every move in real time. This allows them extra peace of mind, knowing what is happening across the world.
Client satisfaction, processes, and accountabilities are consistently monitored by our team. This assures that we maintain the quality and flexibility required to get your employees settled and productive as quickly as you need them — every time, everywhere.
assignment planning
Prior to an international assignment or relocation, we will assist you and your relocating employees with assignment planning. The International Relocation Counselor will be the dedicated contact for you, the relocating employee, and their family members and will coordinate all the pre-assignment/relocation activities. Our assignment planning services include:
- Cost Estimates
- Assignee Needs Assessment
- Policy and Benefit Consulting
- Assignment Letter Preparation
- Familiarization Trip
- Visa/Immigration Assistance
departure/destination services
Our departure and destination services are designed to assist employees who will be accepting a short or long-term assignment or a permanent relocation. The Global Relocation Counselor will be the dedicated contact for the employee and their family and will coordinate all relocation activities related to the assignment/move process. The Relocation Counselor will help the relocating employee make informed decisions and respond to questions and concerns. Our program includes:
- Policy Benefit Counseling
- Employee web portal
- Area Orientation and Home Search Services
- Settling-In Services
- Language and Cultural Training
- Household Goods Shipment
- Departure Real Estate Services
- Expense Management and Payments
- Global Payroll and Tax Coordination
on-assignment support
Our program is designed to support employees while they are on-assignment. The Global Relocation Counselor will be the dedicated contact for the employee and their family throughout the assignment. The Relocation Counselor will conduct monthly check-ins with the relocating employee and will be available to respond to questions and concerns. Our program includes:
- Expense Management and Payments
- Advocacy and Support Services
- Repatriation Preparation
repatriation/localization
Our program is designed to assist employees who will be repatriated to their home country or localized to the host country. The Global Relocation Counselor will be the dedicated contact for guiding the employee and their family and will coordinate all relocation activities related to the repatriation or localization process. The Relocation Counselor will help the employee make informed decisions and respond to questions and concerns. Our program includes:
- Cost Estimates
- Departure Service Coordination
- Home Finding Services
- Expense Management and Payments
- Global Payroll and Tax Coordination
