Plus Relocation Services is a rapidly growing relocation management company providing services to corporations and their employees around the globe. These services include policy development and administration, expense management, home selling and purchasing, rental services, household goods shipment and international resource management. As a company, our culture is developed around our employees who work in teams and are supported in a total learning environment. We are known for our creativity, customer delight, and our personal commitment to our employees. We offer a competitive salary commensurate with experience, a comprehensive health package, 401(k) plan, profit sharing, and an environment that encourages your success.
Position Summary: Develop high quality customer intimate strategies that support profitable and loyal relationships for assigned client. Design and manage the implementation of new client services in conjunction with the Plus Implementation Team. Collaborate with the Business Development team to acquire new clients and expand services to existing clients.
Essential Job Functions:
- Develop strategic plans, disciplines and processes that increase customer loyalty on multiple levels
- Develop processes and best practices between clients and service delivery that enhance relationships and lead to increased profitability
- Assist in the on-going development of global strategies that meet the evolving needs of clients and provide marketing credibility for the company
- Provide ongoing client training and education
- Point of escalation for client and/or transferee related issues when appropriate
- Manage the interface between implementation, sales, service and the clients to insure quality start up on all services
- Collaborate with other Client Relations Managers and Business Development for business expansion opportunities
Requirements:
- 5-10 years relocation management experience
- CRP Designation
- Excellent verbal and writing skills
- Strong organizational skills
- Responds resourcefully and constructively to new demands, priorities and challenges
- Ability to work in high-stress and fast-paced environment
- Innovative problem solver
- Strong customer service ethic
Qualified applicants should send a resume and salary requirements to resumes@plusrelocation.com.
