the core criteria used to evaluate and select all partners include but are not limited to:

  • a proven record for high quality service delivery
  • an alignment with Plusā€™ service philosophy
  • critical service coverage and physical locations
  • significant expertise and experience providing the required services in the marketplace
  • service delivery and account management capabilities and support
  • stability ā€“ longevity, financial, structural
  • scalability and flexibility
  • pricing and contract terms
  • technology and date protection capabilities
  • innovative programs, services and pricing arrangements
  • strong reputation with key references and recommendations
  • corporate responsibility elements like diversity, social, and environmental initiatives

Additional criteria based on the type of services and unique location specific requirements that exist are frequently added to the evaluation scoring.