PRIVACY POLICY

The terms of this Privacy Policy are effective as of 15 September 2016.

Plus Relocation Services, Inc. (“Plus Relocation”, “we”, “us” or “our”) has created this privacy policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the following websites and describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

http://www.plusrelocation.com
http://www.elo.plusrelocation.com

EU-U.S. Privacy Shield
Plus Relocation (and its subsidiary company Plus Relocation Services, Ltd.) participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Plus Relocation is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. https://www.privacyshield.gov/list

Plus Relocation is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Plus Relocation complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Plus Relocation is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Plus Relocation may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.  

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

U.S. – Swiss Safe Harbor Framework
Plus Relocation complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Plus Relocation has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Plus Relocation certification, please visit https://safeharbor.export.gov/swisslist.aspx.

Links to Third Party Sites
These websites contain links to other websites. Plus Relocation is not responsible for the privacy practices or the content of such linked websites. Users should check the applicable Privacy Policy of such websites when providing personally identifiable information on those linked websites.

Information We Collect
Plus Relocation does not collect personally identifiable information about individuals except when such individuals provide such information on a voluntary basis. For example, an Online Authorization Form requires the collection of personal data in order for us to be able to respond promptly and correctly to the service request.

We do collect personally identifiable information you knowingly and voluntarily provide when you use a Plus Relocation website such as name, email address, phone number, banking information, if necessary, etc. Plus Relocation uses this information for the purposes for which you provide it. This may include client services, email marketing and corporate communications, customer service and feedback, or providing requested information and services.

Providing Visitors with Anonymous Access
Visitors can access our website home page and browse our website without disclosing your personal data. We do not collect any personal data from individuals who visit our website to learn more about our business. We do not collect information about our visitors from other sources, such as public records, public bodies or private organizations.

Passive Collection of Information
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Tracking Technologies
Plus Relocation and its partners use cookies or similar technologies to analyze trends, administer the website, and track users’ movements around the website. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

Sharing with Third Parties
We may share your information with third-party business partners, for instance, for the purpose of enhancing our products and services or so that they can provide services directly to you.  If you do not want us to share your personal information with these companies, contact us at elo@plusrelocation.com.

Service Providers
We may share your information with third parties who provide services on our behalf to help with our business activities.  These companies are authorized to use your personal information only as necessary to provide the authorized services.

These services may include:

  • Household goods shipment
  • Corporate Housing
  • Real estate services
  • Destination services
  • Language/Cultural Training
  • Ancillary relocation related services

Disclosure
In certain situations, Plus Relocation Service may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

User Access and Choice
Upon request Plus Relocation Service will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging in to your Elo account or contacting us at elo@plusrelocation.com. We will respond to your request within a reasonable timeframe.  In certain circumstances we may need to retain your personal information in order to continue providing services.  

Opt-out Preferences
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at info@plusrelocation.com.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

EloSM Online Community
Users of the Plus Relocation’s Elosm Online Community (the “System”) opt-in to permit Plus Relocation making certain information available to (i) their employer, or other third party that is sponsoring their use of the System, and (ii) service providers that provide services related to relocation, for the purpose of providing those relocation services. 

System users may at any time also opt-out of receiving information from Plus Relocation, or from Plus Relocation making your information accessible through the System. If you wish to “opt-out” please email elo@plusrelocation.com.

Plus Relocation collects information under the direction of its Clients (the “Employer”), and has no direct relationship with the individuals (the “Relocating Employee”) whose personal data it processes. If you are a Relocating Employee of one of our Clients and would no longer like communication provided by your Employer that use our service, please contact Employer that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Plus Relocation’s Relocation Counselor, by logging in to your Elo account or email us at elo@plusrelocation.com. If requested to remove data, we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Plus Relocation will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Social Media Widgets
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.

Security
The security of your personal information is important to us. We follow industry accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at SCC@plusrelocation.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes and enforce our agreements.

Privacy Support
Plus Relocation’s Privacy Policy has been developed out of respect for the privacy preferences and choices of our customers and prospects. We have established policies and procedures to ensure that every reasonable effort is made to comply in all respects with laws and regulations in relation to your privacy concerns.

If you have an inquiry or concern about our Privacy Policy, please contact:

Stacey A. Myhro
Vice President, Contracts & Compliance
Plus Relocation Services, Inc.
600 Hwy 169 South, Suite 500
Minneapolis, MN 55426
United States of America
Phone: +1.952.512.5530
Fax: +1.952.593.2748
Email: smyhro@plusrelocation.com

Changes to This Privacy Policy
Plus Relocation reserves the right to change this Privacy Policy at any time by notifying users of the existence of a new Privacy Policy by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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