position location

this opportunity is available in our Hong Kong office.

 

position summary

the global mobility counselor is responsible for the overall management of the mobility process for relocating employees. By educating, advocating, and expertly coordinating services, the counselor ensures corporate clients and relocating employees experience Delight.

essential job functions

  • proactively communicate with clients and relocating employees with a focus on expertise and advocacy
  • learn each client’s organizational culture and philosophy toward relocation costs and benefits, in order to develop and maintain strong relationships with clients
  • coordinate and manage all service events during the assignment or relocation; monitor for effectiveness, cost and quality of service provided
  • use creative problem-solving skills to proactively lead clients and relocating employees
  • support internal and external customers in the facilitation and understanding of relocation expense processes
  • aggressively collaborate with Plus team members on service improvement opportunities and program enhancements
  • participate in client reviews, policy discussions, and new client implementations
  • proactively communicate and recommend program improvements to the Client Relations Manager as needed

skills required 

  • strong organisational skills with the ability to handle multiple tasks simultaneously
  • ability to be a self-starter and work autonomously, as well as be part of a successful team
  • passionate about providing excellent customer service to both internal and external customers
  • excellent verbal and written communication skills
  • ability to respond resourcefully and constructively to new  demands, priorities, and challenges
  • effective and proactive problem-solving skills

additional requirements

  • college degree preferred
  • minimum 1-2 year of experience in similar position within mobility industry
  • excellent verbal and written English

 

Plus Relocation is an Equal Opportunity Employer

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